Fix payment bug, such as declined or incomplete transactions

If you accept problems paying for Google products, you might need to set up a problem with your payments profile.

Observe the issue you're experiencing below:

"Your transaction cannot be completed"

A multifariousness of different situations may trigger this message. Try these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting additional data to us, please do and then. The other steps listed are unlikely to resolve this upshot.
  • Check whether the billing address for your payment method (such as a credit card) matches the address recorded in your Google payments centre settings. If they don't friction match, update your address in your Google payments center, and try the transaction again.
  • Try using a Google Play gift card to complete the transaction.
  • Effort using the best interface for your computing device:
    • If yous're using a desktop computer, attempt the transaction using the Google product's website.
    • If you're using a mobile device, try using the product'due south mobile app (if an app is available).
  • If you're using guest checkout when the error occurred:
    • Endeavor signing in to an existing Google account and placing the order once more.
    • Try creating a new Google account if you don't already accept ane and visiting the Google Store to try the transaction again.

"Unable to complete transaction: Expired carte"

Cheque to run across if your payment method is up to date. If it isn't, update it in the Payments center.

"Unable to complete transaction. Please use another course of payment."

Note: These steps besides utilize if you encounter the fault message "Your payment didn't go through. Please endeavor a different payment method or try over again later."

Attempt the following:

  1. Check to see if your payment method is up to date. If it isn't, update information technology in the Payments centre, then endeavor your purchase again.
  2. Make sure you lot have enough money in your account for the buy.
  3. If y'all're still having bug, contact your bank to see if there'south a problem with your account.
  4. Try making the purchase again with a different payment method.

"Your payment was declined due to an consequence with your account"

If you lot run across this message, information technology might be because:

  • Nosotros saw a suspicious transaction on your payments profile.
  • We need a little more information to protect your account against fraud.
  • We need a piffling more information to comply with European union police (European customers but).

To fix the issue, endeavour the following:

  1. Go to the Payments centre.
  2. Take action on any errors or requests in the payments center.
    1. You might need to verify your identity earlier you can buy annihilation through your Google Business relationship.
  3. Make sure your proper name, address, and payment data are upwards to date.

"Unable to process payment: Low menu balance"

You might not have enough funds in your account to make the payment. Check your business relationship balance or contact your bank.

Ineligible or unavailable credit or debit card

Card is grayed out & says "verify on pay.google.com"

Your carte was reported every bit stolen. You must verify the carte du jour before you tin can apply it once again:

  1. Go to pay.google.com and sign in to your account.
    1. If y'all have multiple accounts, sign in to the account with the grayed-out carte du jour.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge carte.
  4. Within ii days, y'all'll find a temporary charge on your carte du jour statement along with an 8-digit code.
  5. To consummate verification, go to pay.google.com and enter the 8-digit code.

If you endeavour to verify the payment method once more:

  1. Confirm which card you desire to verify.
  2. Check how long ago you lot tried to verify your card.
    • If less than two days: Await up to 2 days.
    • If more than two days: Check your card statement. You should discover a temporary accuse from Google chosen "GOOGLE TEST," with an viii-digit lawmaking.

Card is grayed out & says "carte is ineligible"

You lot can't use this card for this buy. Endeavor to brand the buy again with a different card.

If the card you want to use isn't listed, follow the on-screen instructions to add a new card.

Closed payments profile

Learn more near what to practise if you temporarily or permanently closed your payments contour.

If you're still having trouble, contact support.

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